Got Questions? Need Some Help?

Choose from the topics below to learn more, or start at the top and get to know us from top to bottom!

Getting Started

What are the different enrollment levels and what do they cost? (Gold, Silver, and Bronze)

We offer three enrollment levels for our courses.  They differ in the amount of interaction with the course instructors and other students.

Gold Level Access  

Access to all course lecture and video materials.
The ability to post questions and videos specific to your dog in the homework forum.
The ability to participate with other gold or silver students in the class discussion forum.
Instructor feedback on both written questions and video assignments.
Price = $260


Silver Level Access

Access to all course lecture and video materials.
The ability to participate with other gold or silver students in the class discussion forum.
The ability to post general clarification questions on course materials to the class discussion forum.
The ability to post general clarification questions regarding gold student threads to the class discussion forum.
The ability to submit a total of two, one-minute videos for instructor feedback.
Any questions about your dog/situation MUST be accompanied by the allotted allowable videos.
Price = $130


Bronze Level Access

Access to all course lecture and video materials.
The ability to read all questions and answers posted in the class homework and discussion forums.
Bronze students will not post questions or submit written or video assignments.
Bronze students will not have any feedback from the course instructor.
Price = $65

When do you run classes?

We run new sessions starting every on the first day every two months (February, April, June, August, October, December). The individual classes offered are decided by the instructors. Visit our schedule for more information on available classes.

How many weeks long is a class? What time of day?

Classes are six weeks long.  During that period, you will have complete 24-hour access.  After class ends, forums are locked and you will have read access for approximately six more weeks.  For one year after class, you will have a library pass that will allow you to review videos and lectures from your courses at your leisure.

When Do I Register?

Registration opens on the 22nd of the month preceding the course start date (ie March 22 for courses beginning April 1st)  and close on the 15th day of the month the session has started (ie April 15 for courses starting April 1st).  You cannot register outside of this period.  Please see the Enrollment and Refunds tab here in the FAQ for more information on registration.

Do you have scholarships? How do I apply?

Scholarships are offered to students who do not feel they can afford the full tuition, but who have a sincere interest in expanding their skills as a dog sport trainer.  Scholarships are offered in the form of a 50% tuition credit at the Bronze level.  To apply, select the Scholarships link from the top menu (under new students) or click this link.  We ask that if you are on a scholarship, you limit yourself to one class.  There are a maximum of three scholarships per student permitted in a calendar year.

How do I access the courses?

Students will receive a detailed information email upon registration that contains useful information on accessing your course and other useful links.  To access your registered course you will need to log in using the Student Login Box on the top right corner of the home page.  You will then see new menu items as purple buttons including My Courses, My Forums, and My Library. Lecture materials for the courses you are enrolled in can be accessed by clicking on My Courses.  Forum access is under the My Forums link. These items can also be accessed by clicking on the drop down menu next to your name (purple box) in the top right corner.  Please note the Quick Links options in the top header black bar which allows you to easily access between lectures, homework forum and discussion forum after you have entered your class.   Click here for access to video tutorials about our classes and forums.

How do I access the self-study courses?

Self-study classes go directly into your library. They can be viewed by clicking on the My Library option on the right menu after you have logged in as a student.

Can I have reminders when lectures are released?

Yes.  We suggest all students go to the classroom forums and find the discussion forum thread called “Class Announcements”.  Open that thread and click the “subscribe” button in the upper left hand corner.  This will allow you to be notified by email every time a new lecture is released.  You may also opt to subscribe to threads in the gold homework forum.

What is a library pass and how do I get one?

Each student is automatically given a library pass for one year from the point of enrollment in a course. When a course is completed the lectures and videos posted by the instructor will be moved to the "library" and can be viewed as long as your library pass is active. You can keep your library pass current by enrolling in at least one course a year. Alternatively, you can purchase a library pass for $50 per year for as long as you wish to have access to prior class materials. Please note that the forum portion of classes is not included in your library pass; that material is removed six weeks after class ends. Please note that under very rare circumstances that are beyond the control of FSDA, it can happen that a class is removed from the library, or video links may end up broken. If this happens FDSA will not provide a refund or credit. When you sign up for a class, you are paying for the "live" version of the class, which includes the lecture materials, the forums, and the instructor feedback. The library is a courtesy which we provide, but which we do not take responsibility for. We strongly suggest taking courses when you have the time to work through the materials.

I forgot my username. What do I do?

Your username is emailed to you when you first sign up for a class - be sure to check your spam filter as sometimes emails from Fenzi Academy get flagged as spam. If you still cannot find your username, click the "Forgot Username" link in the login box, then enter the email address that you used to sign up for the class. Your username will be emailed to you.

I forgot my password. What do I do?

Click the "Forgot Password" link in the Login Box, then enter the email address that you used to subscribe for a class. You will receive an email from Fenzi Academy with a reset code. If you do not receive an email with a reset code, check your spam filter as sometimes emails from Fenzi Academy get flagged as spam. You will use your username  (not email) and the reset code to regain access to your account. You can then choose a new password.  If you continue to have problems please email your desired password to help@fenziacademy.com and we can reset your information for you.

Pick a Class

What time is class?

All of our classes are online.    The instructor will begin posting written lectures with video examples on the first day of the session.   The schedule of lectures will depend on the individual instructor and how they feel they can best present the information.   Some will release once a week and others will release more often.   You can view the lectures at any time of day or night.   Your participation would depend on what level of course purchase you make (gold, silver, bronze).

We encourage new students to watch the first two videos on this page About Classes Videos which may help you to understand how our classes work.

I'm not sure if the class I am considering is the right one. What should I do?

Our instructors work hard to ensure that potential students are provided with an accurate class description and a syllabus to help you select the right course. However, sometimes you'll need more help than that! You can always contact Denise Fenzi if you need help selecting between courses, and you can contact the individual instructors if you're still not sure about the suitability of a class for your situation. Because we do not offer refunds after instruction begins and materials have been released, it's important that you take care when selecting the correct class for your situation. Anyone at the academy can be contacted through the "Instructors" link, which is at the top of this page.

What classes should I take?

See our suggested courses of study here.

I see classes that sound similar listed under different schools. Will these classes be the same?

No. Each instructor brings their unique skill set, interests, and preferences to their courses. While many classes will have similar goals (for example, raising a performance puppy), each school or instructor will have a special take on how to get there. Your best bet is to consider the sports you are most interested in, and also to consider the specialties and interests of the instructors when deciding which course will best suit your needs. At Fenzi Academy, we consider it a strength that classes are approached in many different ways - dog training is a highly individualized event, and the more methods and approaches available to help you reach your goals, the better off you'll be. Teaching styles will vary but you will find that all of our instructors use methods that are dog and people friendly. Contact the instructor if you have specific questions regarding the format of a class.

Who are the instructors and what are their credentials?

Every instructor has been hand-picked by Denise Fenzi for their success in dog sports, quality as a trainer of both dogs and people, and in some cases, their academic qualifications (especially when teaching a dog behavior course).  In many cases, the instructors are already well known in the dog world.  For more information on our instructors, check out their biographies.

Do you sell other classes outside the normal class sessions?

We have several classes available for self-study.  These include instructor lecture materials and video examples.  They do not include class forums.   Click here for a detailed listing of available classes.

I picked a class! What do I need to know before signing up for Gold, Silver or Bronze?

Gold level participants must have access to a video camera and have the ability to upload documents to youtube. Please ensure you can do this BEFORE you register for a class. It is also important to ensure that you meet any course prerequisites or requirements (or have prior permission from the instructor) before enrolling. See the prerequisites link next to any class that might interest you. Silver level participants also need to meet the prerequisites or have instructor permission for the class to ensure that questions are not duplicating topics covered in lower level courses. Bronze level participants do not need to meet the prerequisites or requirements.

Enrolling & Registration

How do I sign up for a course?

Start by clicking on the Schedule link at the top of this page.  If registration is open, select the course you wish to take from the list and click on that link.  From that page, click on the registration link and choose the enrollment level you are interested in. This webpage describes the steps in more detail.

Why does it say that registration is closed? When can I register?

Registration opens on the 22nd of the month preceding the course start date (ie March 22 for courses beginning April 1st) and close on the 15th day of the month the session has started (ie April 15 for courses starting April 1st). You cannot register outside of this period.

What does it mean when it says a class is using a lottery system for the Gold spots?

Some of our classes are extremely popular and as a result, they fill instantly when enrollment opens. To allow more people a chance at a spot in those classes at the Gold level, we have instituted a lottery system for a very small number of classes (rarely more than two or three per term). If the registration tab says the Gold spots will be assigned by lottery then that means you need to enter the lottery when it opens (usually a week before regular registration) for a chance at a Gold spot. We send out an email to inform all of our current or former students of classes that will be run by lottery, so make sure that you are on our mailing list so that you will be notified! If you win a spot in the class, you will be expected to pay the full $260 and enroll at the Gold level within 12 hours of notification. If some spots are not claimed another lottery will be run to fill the class with the remaining contestants. We ask that you do not enter the lottery unless you plan to enroll if you win. Repeated violation of this rule will eliminate you from eligibility from future lotteries.

I want to upgrade my status in a class to Silver or Gold. Is this possible?

Yes. If there is still space at the level you are interested in, you may upgrade simply by purchasing the new level. The system will automatically charge you the difference between your current status and the one you are upgrading to. If the higher level is already full, you will not be able to upgrade. If you are on a scholarship, you will not be able to upgrade.

The class I wanted has filled! Can you put me on the waiting list?

No. We do not maintain a waiting list. If a spot opens up in a level that already filled, we offer the currently enrolled students the opportunity to upgrade their status on the first day of class.

The course I want has a prerequisite. Can I sign up for Gold in the current class without it?

No. If a class has a prerequisite listed then the instructor feels that success in the current class requires the prior class to have been taken at any level as long as the student has sufficiently mastered the materials. As a result, you cannot sign up for Gold or Silver. You MAY sign up for bronze, but do so knowing that you are taking a risk, because you may lack the foundation knowledge which is assumed for the current class. Other courses have "recommended" classes. In that case, you may sign up for gold even if you do not have the recommended class.

Can I buy that prerequisite class?

If a class is running that requires an earlier class, then the prerequisite class will be available for sale during open registration for the current term. Be aware that you are purchasing the teacher's lecture notes and videos only - there will be no forum for the first level class because it is not in session. Purchases are never made outside of open registration for any courses.

To make a prerequisite purchase, please visit our Prerequisite page during open enrollment.

I want to sign up for a course at bronze or silver level that has a prerequisite that I do not have. Will I be allowed to register?

Our system does not "check" to ensure that you meet the requirements for a class. If you believe that you can follow the materials without the prerequisite class, and if you are enrolling at bronze or silver, then you will be able to register. If you choose this path, be aware that the instructor will not repeat materials from the earlier level(s), and you will not be allowed to ask questions about materials from the earlier levels. If you are unsure about the suitability of a class for your skill level, please contact the instructor before enrolling to check the suitability of the class for your situation, but be aware that you are enrolling at a higher level class 'at your own risk'. There are no refunds once classes begin.

When can I purchase a self-study class?

Our self-study classes are available for purchase anytime. Check out our great selection!

The class I need is not on the schedule. Can I purchase it for the lecture notes only?

No. Unlike a DVD which has no culture or underlying community, we are a school, and as such; we feel it is important that people take the full class with the forums and instructor feedback - not just the lecture notes - whenever possible! As a result, you cannot purchase classes outside of the period of time when they are offered (with the exception of prerequisite and retired courses).

I forgot my username. What do I do?

Your username is emailed to you when you first sign up for a class - be sure to check your spam filter as sometimes emails from Fenzi Academy get flagged as spam. If you still cannot find your username, click the "Forgot Username" link in the login box, then enter the email address that you used to sign up for the class. Your username will be emailed to you.

I forgot my password. What do I do?

Click the "Forgot Password" link in the Login Box, then enter the email address that you used to subscribe for a class. You will receive an email from Fenzi Academy with a reset code. If you do not receive an email with a reset code, check your spam filter as sometimes emails from Fenzi Academy get flagged as spam. You will use your username  (not email) and the reset code to regain access to your account. You can then choose a new password.  If you continue to have problems please email your desired password to help@fenziacademy.com and we can reset your information for you.

Payments & Refunds

What kinds of payment do you accept?

When you register, you can choose to pay by credit card or with PayPal. Our credit card transactions are securely handled by Stripe.com Please note that on occasion, PayPal will block a credit card payment if you have a balance that is large enough to cover the entire transaction. In addition, during periods of high server load, the PayPal option may be blocked and you will need to pay directly with your card.

I am not in the United States. Can I enroll? How will I pay?

The process is the same regardless of what country you live in.

Can I view my payment history?

Your course registrations payment history is available here.  You can also find the link under My Profile on the side menu.

Are gift certificates available for purchase?

Yes.   You are welcome to purchase a gift certificate from here.  Please read the terms and conditions carefully.

What is your refund policy for current classes?

We offer a 90% refund for all current classes if you meet the conditions related to your class level. (The other 10% (minimum $10) covers non-refundable processing fees.) If you signed up at the Gold or Silver level, you will receive a refund if:
  1. You request your cancellation at least four days before the class begins, AND
  2. The level you are canceling has not already sold out. 
If you signed up at the Bronze level, you will receive a refund if you request your cancellation at least 24 hours before the class begins.

What is your refund policy for self-study classes?

There are no refunds available for self-study classes. We suggest you read the information (description, syllabus, sample lecture, testimonials) carefully before making your purchase.

The class has started but I don't like it. Can I get a refund?

No. We offer very well qualified instructors who care about the success of their students, and our survey results consistently show this; more than 95% of our survey respondents plan to take more classes with us. However, not every instructor or class is the perfect match for every student and there is always some risk when you purchase a service. In order to maintain our very reasonable tuition, you accept this risk when you enroll. We encourage students to view the sample lectures and course syllabus to understand the course materials before purchasing. Additionally, you may contact the instructor before registering to determine if the course is suitable for your purposes.

I picked one class but I want to switch to another. Is that possible?

No. Each instructor is an independent contractor so you cannot switch between classes. If you change your mind about class, then you can ask for a refund for the first class (see requirements above - the session must not have started yet), and then enroll in the class that you want at this time.

Student FAQ

How do I access the courses?

Students will receive a detailed information email upon registration that contains useful information on accessing your course and other useful links.  To access your registered course you will need to log in using the Student Login Box on the top right corner of the home page.  You will then see new menu items as purple buttons including My Courses, My Forums, and My Library. Lecture materials for the courses you are enrolled in can be accessed by clicking on My Courses.  Forum access is under the My Forums link. These items can also be accessed by clicking on the drop down menu next to your name (purple box) in the top right corner.  Please note the Quick Links options in the top header black bar which allows you to easily access between lectures, homework forum and discussion forum after you have entered your class.   Click here for access to video tutorials about our classes and forums.

What is a library pass and how do I get one?

Each student is automatically given a library pass for one year from the point of enrollment in a course. When a course is completed the lectures and videos posted by the instructor will be moved to the "library" and can be viewed as long as your library pass is active. You can keep your library pass current by enrolling in at least one course a year. Alternatively, you can purchase a library pass for $50 per year for as long as you wish to have access to prior class materials. Please note that the forum portion of classes is not included in your library pass; that material is removed six weeks after class ends. Please note that under very rare circumstances that are beyond the control of FSDA, it can happen that a class is removed from the library, or video links may end up broken. If this happens FDSA will not provide a refund or credit. When you sign up for a class, you are paying for the "live" version of the class, which includes the lecture materials, the forums, and the instructor feedback. The library is a courtesy which we provide, but which we do not take responsibility for. We strongly suggest taking courses when you have the time to work through the materials.

I choose Silver level status, how do I ask questions?

If you are a Silver status participant, you simply start a topic in the discussion forum if you have a question about the materials or if you need clarification.

I am a Bronze level participant and I really need to ask a question! What do I do??!!!

You may upgrade to either Silver or Gold level status, assuming that status is still available and registration has not closed.  Bronze level is intentionally kept at a very low price to allow as many people as possible to watch and learn.  Think of it like watching a TV show with a live audience rather than being in the audience.  The trade-off for the low price is that there is no way to ask a question, so please respect that and do not contact instructors privately. Due to the workload, instructors cannot answer questions that are asked outside of the forum.  

Be aware that FDSA has an extremely active presence on Facebook, and many classes have strong interactive communities in forums where class materials are discussed among each other.  If you are interested in joining the FDSA facebook community and if you are an FDSA alumni, search for Fenzi Dog Sports Academy Alumni and submit a request to join.  Be aware that we will check your eligibility against our database, so please do not ask to join if you are not a current or former student.

When class ends, all students will be encouraged to submit a survey. This is your opportunity to suggest improvements to the course materials.  In most cases, however, you will find that a Gold or Silver level participant will have already asked your question if a portion of lecture material was not sufficiently clear.

Why aren't all my courses showing up?

Sometimes when you sign up for several classes at once, it takes a while for the course list to refresh in your account. To speed it up, you can log out and log back in, which should cause it to refresh. If you still can't access all your courses, please email us at help@fenziacademy.com.

I'm embarrassed to have others see my work. Can I have a private thread?

No, all work is public. This is to allow all of the participants to learn from each other.

Can I have reminders when lectures are released?

Yes. We suggest all students go to the classroom forums and find the discussion forum thread called “Class Announcements”. Open that thread and click the “subscribe” button in the upper left hand corner. This will allow you to be notified by email every time a new lecture is released. You may also opt to subscribe to threads in the gold homework forum.

Can I share the materials that I receive in class?

If you wish to share the materials (written or video lectures and video examples), you must contact the instructor for that class. The written materials and the accompanying videos are the intellectual property of the instructor, and you may not legally share this material without permission. However, you MAY share what you learn in class and indeed we encourage you to do so! As a courtesy, you may also consider giving credit as to where you learned the information, but this is not required. A good deal of time and preparation goes into each class, and the tuition compensates the instructors for their efforts. If you share their materials with your friends, then you are taking income away from the person who created those materials. We have worked hard to keep our fees extremely reasonable with the hope that anyone who needs the information can afford a class, and we offer the scholarship fund for those who still need extra help. Please do not undercut the system by sharing materials without permission.

Can I have a PDF of the class's materials?

No, sorry. Because our instructors are constantly updating their materials and classes, links quickly become broken, especially to videos. A PDF would quickly become outdated. Furthermore, the videos are embedded within the lectures and it's not possible to create a PDF in this situation. Instead, we do provide you with a library pass that allows you to access the most current materials and videos from your instructor for a full year from the start date of your class. However, please note that we do not take responsibility for the library as part of your tuition - tuition covers the courses as they are in session.

How do I join the student facebook study groups?

>For those of you who are unaware, students on Facebook have created discussion groups for most of the classes. These are student run; the school has had no involvement with them. Some of them have been extremely active and the bronze students have reported that this has been quite helpful to their learning.

To find the student study group for your class on Facebook:
Go to Facebook. You must have a Facebook account.
Go to the search bar in Facebook.
Search for your class using FDSA Class# Class Name. For example FDSA FE140 Engagement

That will take you to the study group for this class. Click the "Join" button.

But wait, there's more! You will not be added to the group until you prove that you are actually in this class. To do that, you need to send a screenshot of your library, that shows both your name and this class in the screenshot. That needs to be sent via Facebook messenger to one of the group admins. To find a group admin, when you get to the FB group click on members. It should show you which one is an admin. Persons using a phone app may need to click the info button then members for that information. Send a message to the admin via FB messenger attaching your screenshot.

Remember that group admins are volunteers and it may take a day or two for them to review your request. Don't know how to send a screenshot? How to take a screen shot link: www.take-a-screenshot.org/ . Alternatively take a picture of your screen with another device (phone or camera) and then message that to the admin.

So you've gotten yourself added to the study group for this class. Now what?

Introduce yourself! Tell the group a little about who you are. Now what? Keep the group posted of your progress! Talk about what you're doing and what is or is not working for you. Express your frustrations! Express your joy at your progress! And if you need help? Put up a post!

MORE TECH QUESTIONS?
We also have another FDSA student group that just might help you with your various technical problems! That is: FDSA Tech Support. www.facebook.com/groups/fdsatech/ Join that group and ask your questions on various things from the FB groups to help with submitting videos at gold.

FDSA ALUMNI GROUP
Or dear, there's even more. Not a member of the "official" FDSA Alumni list on FB? Almost all FDSA groups on FB will check your status as an FDSA student against the alumni group on FB, so you absolutely want to join that group. There, your student email address is confirmed when you answer the two questions- which you must answer- and you will be added to that group. That alumni group can be found by searching FB for: Fenzi Dog Sports Academy Alumni Group or use this direct link www.facebook.com/groups/fdsa.alumni/

Note: If you get confused or stuck, you must ask your questions about student-run programs on the Facebook alumni group. Please do not send them directly to FDSA for help. We cannot offer additional support; these are student-run groups, and while extremely valuable, we simply don't have the resources to assist with that. Thank you!

Are Continuing Education Units (CEUs) available?

Historically some instructors have applied for CEU's for their classes, but too few students actually requested them for us to continue with this practice. Instead, you may apply directly with your organization for your own CEU's for certification after class ends. Generally, CEU's are only available to Gold level participants. Be aware that several organizations exist that offer/require CEU's and their expectations vary, which means that some of our classes may qualify and others may not. If CEU's are important to you then we strongly recommend that you confirm eligibility for CEU's BEFORE you enroll

I am not in the United States. Can I still participate?

Absolutely! However, because we are based in the United States, all assignments and lectures will be presented and submitted in English. You may wish to sign up as a silver or bronze level participant to see if you'll be comfortable in class.

How do I access the self-study courses?

Self-study classes go directly into your library. They can be viewed by clicking on the My Library option on the drop down menu under your name after you have logged in as a student.

My course is finished. Where can I find the lectures?

When courses are completed the lecture material access is moved to your library.  They can be viewed by clicking on the My Library option on the drop down menu under your name after you have logged in as a student.  For more information about library access please click here.

May I work more than one dog at the Gold Level? Can we switch off handlers?

No. You must purchase a separate Gold level membership for each dog and only one person should be handling the dog.

Forums & Videos

How do I use the forums?

You will interact with your instructor and fellow students by using our course forums. After logging in click on your course and select forums. Each class has two forums, one for homework, and one for discussions. Only Gold level students can create or reply to threads in the homework forum. Gold and Silver level students can create and reply to threads in the discussion forum. Bronze level students can view all threads, but cannot create or reply to threads in any forum. To create a new thread on the forums, click on either the homework or discussion forum, and then click the grey "New Topic" button on the top left. Note that if you do not have posting permissions to the forum, you will not see the "New Topic" button.

Click here for a picture tutorial on how to use the forums.

How do I post videos to the forum?

First, upload the video to your YouTube account. Then copy and paste the link to the video into the forum message. The video cannot be private; it must be either public or unlisted. You do not need to use any special formatting, as our forum software will automatically embed the video into the message for you. If you want to see what your message looks like before submitting it, click the "Preview" button.

How do I submit gold level assignments?

Each student has their own thread in the forum. Once class starts, you will post all of your written assignments directly into the forum. If you are including a video, you will copy and paste the youtube link into your thread as well. The instructor will respond to your assignments and videos within your thread. At the end of six weeks, you will have all of your questions, comments, and assignments in one place!

How do I add images to my posts?

Here's a picture tutorial on how to add images to your posts.

Please note that images should be in jpeg format, no more than 900x900 pixels large. If you are uploading multiple images, you need to make sure the size of your total upload is under 2Mb, otherwise the upload will fail. You can also attach txt, rtf, pdf, zip, tar, .gz, tgz, tar.bz2 files to your posts, using the same method described above. These flies cannot be more than 120Kb in size.

How do I get a cool photo in my forums profile?

To upload a photo as your avatar, go to "My Forums" and click the "Profile" tab. Click the "Edit" button next to your name. You will be taken to a screen where you can edit your personal information, including your avatar photo. We recommend uploading pictures of no larger than 800x600 pixels or more than 50Kb. If your photo is bigger than that, please use an image editing program to resize it first. If you want to change your avatar photo, first click on "Use Default Avatar," then "Save." This will remove your old photo. You can then upload a new picture. Please note that sometimes the avatar photo does not come up in the correct orientation. This happens most often if the photo was taken with an iPhone or iPad and the device was held in a weird orientation. We cannot help with this; the orientation information embedded in your jpeg file is not recognized by our software. You can try using an image editing program to resize your photo to 800x600 resolution, which often also has the effect of embedding the correct orientation into the jpeg file. If this does not solve the problem, we will be unable to help you further. Having avatar pictures is a bonus feature; it is not essential to being able to learn materials on this website.

Why do I get this error - "Kunena Internal Error - Please contact the administrator"?

The error message is likely caused by a strange character or emoticon in your forum post. It can especially happen when you copy / paste your message into the forum as sometimes the source formatting on the copy doesn't talk nicely to our forum for the pasting part. Please remove any emoticons and see if that makes a difference. You might also consider consider clearing your browser cache or restarting your computer. If you still have issues then send an email to help@fenziacademy.com.

I own a video camera but I don't have any editing skills. Will this be a problem?

Your video camera does not have to be fancy; many people use a flip-style video recorder or a cell phone with a direct USB link to their computer and then upload directly to youtube with no editing at all. Most of the time this works well, but there are a few points to consider before posting your video:
  1. Are you in the range of the camera?  Laying down ground poles and testing this before you start can save you the heartache of taking an entire video, only to realize that you were walking in and out of range the whole time.
  2. Is there unnecessary footage?  Editing the video down to the part you want the instructor to see will give you the best feedback on your video.  It's not necessary to add words, special fades, or anything else, but clipping the beginning and end will make your video more compact.  Most of the time a 2 - 3 minute video is more than sufficient to target the relevant behaviors for review.
  3. Is the lighting sufficient and the video lens clean? Your videos do not need to be movie quality, but the easier it is to see, the better the feedback you will receive.
  4. As a rule, several videos over the course of the week is far preferable to one long video.  Watching a student's progress every other day for a few minutes will yield the best results.  
Once you have a found a good place for your camera, consider marking that spot on the ground and using it routinely. You'll find that videotaping your work rarely adds more than a few minutes once you get the hang of it. Many of the Silver and Bronze level participants also choose to videotape their sessions even though they will not submit these for formal review. Videos are really useful for developing your training!

How do I use YouTube?

Most courses at the Gold level require you to submit video of you working your dog. The easiest way to do this is to upload the video to YouTube and then post a link to the video in the forum. If you have never used YouTube before, please read the following on how to create an account and upload videos.

YouTube Signup: How to Make an Account

How to Upload Videos to YouTube

If you are having problems viewing videos linked in the course lectures or posted by other students, you may need to upgrade the Flash player on your computer. Take a look at this site for instructions.

What if I don't want my videos to be public on YouTube?

You can set the videos to be unlisted, which means they do not appear in your YouTube channel and cannot be searched for. Anyone with a link to the video can view it. Do not make your videos private as the instructors will not be able to view them. To make a video unlisted, follow these steps:
  • Go to your YouTube channel. 
  • Click on the video.
  • Under the video itself, right under the progress bar, there's a row of black buttons.
  • Click the left-most button that looks like a pencil and says "Info and Settings" if you mouse over it. 
  • This will take you to a screen where you can set the title, description, and other settings for the video.
  • On the right side, there's a drop list called "Privacy settings." Click on that and choose "Unlisted."

Will my gold forum thread be transferred to my library after class ends?

No. Students may opt to copy their personal thread for their own use only.

How do I save a forum thread?

We understand that Gold level participants may want to save their personal forum threads to refer back to after the class is over. Our commitment is to provide a "live" product and as such we do not provide technical assistance on how to save your threads. The following information is provided for convenience as it is the simplest method to archive the information. There are other options including printing your thread, saving as pdf or using programs such as Evernote but we cannot support or provide information on how to use those services. NOTE: THESE INSTRUCTIONS ARE ONLY TO SAVE YOUR OWN GOLD THREAD FOR YOUR PERSONAL USE ONLY. YOU MAY NOT SAVE YOUR CLASSMATES THREADS; THAT IS NOT YOUR MATERIAL. To save a thread, click on it and then go to File->Save As in your browser. Enter the filename you want to save your thread under and make sure the option "Web page, Complete" (or something similar depending on your operating system and browser) is selected. This will save the thread into an html file on your computer that you can open locally. If the thread has more than one page, make sure you save each page separately. We delete the forums approximately six weeks after the class is over, so if you want to keep any of the threads from the class, you need to save them on your computer before then.

Webinars

How do webinars work?

  • Webinars will each be about an hour long 
  • Webinars will each cost US$19.95 
  • At the end of the LIVE webinar, we will offer time for Q&A
  • Live webinars, initially, will be offered on Thursdays at 6pm PT / 9pm ET --  this may change, if they prove popular!
  • New webinars will likely show up on the calendar on the FDSA site first, followed by on the Webinars page once they are available to purchase.
  • When you register, you'll receive 2 emails - a receipt, and details on how to access the live webinar.  If you don't receive those please send an email to allthethings@fenziacademy.com so we can make sure everything is correct.

Will I be able to buy a webinar afterward?

The webinar may be up on the purchase page for a short period after the live webinar. The purchase option will be removed within 24-48 hours after the webinar airs and after that will no longer be available for purchase. Students that purchase the option in that short window after the webinar airs will have access to the recorded version of the webinar.

How do I know what time the webinar will be in my timezone?

A: All webinars are based on "San Francisco" time. You can click here to see what time it is now in San Francisco, or click here to figure out the exact time by date. 

I didn't receive the email with the link to the live webinar. How do I access?

The link to access the live webinar will be available in your webinar library. You can access your library after logging into this FDSA website and selecting "My Webinars". If the link is not there please send an email to help@fenziacademy.com. Common registration errors inculding email adress typos or using alternate emails from your student account will result in the webinar not showing in your library. Please also be sure to check your spam for any missing emails.

What if i can't make the live webinar?

If you pre-purchase the webinar, a recording of the webinar will be available in your FDSA account under the "My Webinars" tab; however, you will miss out on the opportunity to participate in Q&A.

Can I participate if I am not an FDSA student?

Absolutely! Additionally, our system automatically creates an account for you to be able to view the recorded version of your pre-purchased webinar. Your account details will be emailed to you. Recordings will be available in your FDSA account under the "My Webinars" tab.

If I pre-purchase a webinar, how long will the recording be available?

Recorded webinars will be in your webinars library for a year from the purchase date; your library will renew each time you purchase a new webinar.

What is a webinar library?

A: Recorded webinars are hosted in your student account for viewing under "My Webinars".  If you are a new student an account will be created for you as part of your purchase and details will be emailed to you.  Recorded webinars will be in your webinars library for a year from the purchase date; your library will renew each time you purchase a new webinar. 

Note: The webinar library is separate from the class library; buying a class does not renew your webinar library, and buying a webinar will not renew your class library.  

How can I access my webinar library?

Video to demonstrate how to access your webinar recordings in your library:

Connect With Us

Does Fenzi Academy have a physical school location?

No, our instructors are worldwide.  All of our programs are online.   Our administration is based in the USA.  

How can I contact Fenzi Academy by email?

If you have questions that are not answered here, please send a note to help@fenziacademy.com with a detailed question, and your inquiry will be forwarded to the appropriate person within 24 hours.

Does Fenzi Academy have a phone number?

We do not offer telephone support.  

Do you have a support network?

Yes!  Fenzi Academy has an extremely active Facebook presence.  There are several lists designed for FDSA current students and alumni. The main list is called "Fenzi Dog Sports Academy Alumni".  From there, you can learn about many other lists that will support students with a variety of goals and interests.  There are also a variety of student-run discussion forums to assist each other with their classwork.  Feel free to join the lists after you have signed up for a class!

What is the FDSA dog Sports Camp?

Dog Sports Camp refers to our annual in-person conference!  Please refer to our Camp page for more information https://fenzidogsportsacademy.com/index.php/self-study/camp.